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Instant avatar not appearing in GET /v2/avatars

Hello team,

I’m experiencing an issue with an instant avatar that is visible in my HeyGen dashboard but not available via the API.

Avatar ID:
0b353eb858d94d068bd5c96958748e19

Issue:

The avatar is visible and usable in the dashboard

It does not appear in the GET /v2/avatars response

When used in a Create Avatar Video request, the API returns:
Avatar not found or no longer available

Endpoint tested:
GET https://api.heygen.com/v2/avatars

Based on the documentation, instant avatars should be returned by this endpoint, so this looks like a sync or visibility issue on the API side.


Can anyone help?