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ISSUE: sometimes interactoeve avatar doesnt speak at all

Sometimes interactive avatar doesnt speak at all:

[HEYGEN API RESPONSE]: {
"task_id": "f8f86a0c-c220-11f0-a241-42ccd6410d7e",
"duration_ms": 0
}
"session_id": "d874ad13-c220-11f0-923a-765e10a45372"



Why will this happen?