Discussions

i am having a dimensions issue that is maybe template specific. i keep getting the error message please subscribe to a higher plan for higher resolution videos when trying to generate a video with a particular heygen tempalte ID and not my own custom made template. i am using this template id : 55918fb5f8c84caf9e80b3b6c9ce0094 (Ad Agency I - Dark) passing it the correct dimensions variables (as i am using the same payload structure to generate other heygen videos with a different template perfectly fine). And only ONE variable {{name}} .

// Build HeyGen API Request Payload
const firstName = $input.first().json.first_name;
const TEMPLATE_ID = '55918fb5f8c84caf9e80b3b6c9ce0094';

// Build payload for HeyGen Template API (matching example dimensions)
const heygenPayload = {
title: Personalized Video for ${firstName},
caption: false,
enable_sharing: true,
variables: {
name: {
name: 'name',
type: 'text',
properties: {
content: firstName
}
}
},
"dimension": { "width": 1280, "height": 720 }
};

here are the video id's throwing errors : 24a19ec47e8949ec96e9a96c2fd6183d,

987c27003bed475d83d3ebd627b0dfd8

d8e83d7eb4c24498a24c36dd55ec071b

ba70ec6e6690404880952972ccbbfab6 . i assume this was a reply from the chatbot ? This appears to be template-specific behavior since it works with your custom template but not consistently with the edited HeyGen template.
For this type of issue, it would be faster to submit your question here so our engineering team can investigate: https://docs.heygen.com/discuss
When posting, include the template ID and any video IDs (both successful and failed attempts) to help them diagnose the issue.
Let me know if I can help with anything else!