Discussions

Ask a Question
Back to all

Avatar Frozen....

Our system using your streaming API has been working for months but now when the livekit player opens the image of the avatar is frozen. It doesn't matter which avatar we specify. If I right click on the video image and select show controls, the clock is not incrementing either. I have tried out code and the sample code from your developer guide

I have successfully tested my browser with: https://livekit.io/webrtc/browser-test

I used https://livekit.io/connection-test and put data.url and data.access_token from /v1/streaming.new

Connecting to signal connection via WebSocketConnected to server, version 1.9.1.LiveKit Cloud: US West B

Establishing WebRTC connection

udp 161.115.176.223:50005 hostudp [2603:c020:1a:b700:0:6321:8334:d4db]:50005 host

tcp 161.115.176.223:7881 host (passive)tcp [2603:c020:1a:b700:0:6321:8334:d4db]:7881 host (passive)

udp 161.115.176.223:50006 hostudp [2603:c020:1a:b700:0:6321:8334:d4db]:50006 host

tcp 161.115.176.223:7881 host (passive)tcp [2603:c020:1a:b700:0:6321:8334:d4db]:7881 host (passive)

Warning: error with ICE candidate: 701 STUN host lookup received error. stun:ip-161-115-176-223.host.livekit.cloud:3478

Warning: error with ICE candidate: 701 TURN host lookup received error. turn:ip-161-115-176-223.host.livekit.cloud:3478?transport=udpWarning: error with ICE candidate: 701 Address not associated with the desired network interface. turns:ophoenix1b.turn.livekit.cloud:443?transport=tcp

Warning: error with ICE candidate: 701 Address not associated with the desired network interface. turns:heygen-feapbkvq.turn.livekit.cloud:443?transport=tcp

Warning: error with ICE candidate: 701 Address not associated with the desired network interface. turns:heygen-feapbkvq.turn.livekit.cloud:443?transport=tcp

Warning: error with ICE candidate: 701 Address not associated with the desired network interface. turns:ophoenix1b.turn.livekit.cloud:443?transport=tcp

Can connect via TURN

Can publish audio

Error: unable to detect audio from microphone

Can publish video

received video frames

published 713 video packets

Resuming connection after interruption

Fail